Fixing Mailbox Disconnections in Your Sequencer
Last updated May 10, 2025
If mailboxes disconnect (e.g., show "Password Changed," "Needs Reconnecting," "Failed to refresh token"):
- Check Credentials: Ensure the password listed in ScaledMail matches the one in your sequencer.
- Reconnect Button: Try the "Reconnect" button within your sequencer first.
- Manual Re-Add: Sometimes, removing the faulty mailbox from the sequencer and adding it back manually (using ScaledMail credentials) resolves the issue.
- Contact Support: If problems persist, contact ScaledMail support. It might indicate a temporary provider issue (like a Microsoft tenant block requiring our intervention) or a sequencer-specific bug. Provide the affected mailbox addresses and error messages.
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