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Find answers to your questions

 setup time are almost always due to issues with the information provided:

Incorrect Registrar/Sequencer Credentials:

 Temporarily disable 2FA on your domain registrar or be ready to provide codes immediately via Slack/chat.

 Ensure you completed and submitted the form via the 

 The domain might be stuck in a previous provider's panel (see Article 13).

Respond promptly to any clarification requests from our team. If it’s for another reason please feel free to reach out to your support team to expedite your setup.

Why Is My Setup Taking Longer Than 48 Hours?

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Troubleshooting: 2FA Blocking Domain Access During Setup

If setup fails because your domain is tied to a previous provider's tenant:

Log into the old Google/Microsoft admin panel (if you have access) and fully remove/delete the domain.

If you lack access, inform ScaledMail support. We can initiate a domain release process with Google/Microsoft (takes 24-72 hrs, needs verification).

Consider using a different, unused domain for faster setup.

Error: Domain Already Associated with Another Google/Microsoft Panel

If mailboxes disconnect (e.g., show "Password Changed," "Needs Reconnecting," "Failed to refresh token"):

 Ensure the password listed in ScaledMail matches the one in your sequencer.

 Try the "Reconnect" button within your sequencer first.

 Sometimes, removing the faulty mailbox from the sequencer and adding it back manually (using ScaledMail credentials) resolves the issue.

 If problems persist, contact ScaledMail support. It might indicate a temporary provider issue (like a Microsoft tenant block requiring our intervention) or a sequencer-specific bug. Provide the affected mailbox addresses and error messages.

Troubleshooting Common Issues

Why Is My Setup Taking Longer Than 48 Hours?

Troubleshooting: 2FA Blocking Domain Access During Setup

Error: Domain Already Associated with Another Google/Microsoft Panel

Fixing Mailbox Disconnections in Your Sequencer