Troubleshooting
I paid but I don't see the setup form / my order shows "Form needed"
Updated Nov 6, 2026
Open Settings › Billing. A subscription whose order form isn't filled in yet shows a "Fill order form" button, and its order shows Form needed. The form must be completed before ScaledMail can start.
"New order" means we already have your form and setup will start soon. If you don't see the button, contact support.
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