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Find answers to your questions

Contact support via chat. Provide your current login email and the desired new login email. Our team will update it. Log out and log back in with the new email address.

How to Change Your ScaledMail Account Login Email Address

 section in the left-hand sidebar of your ScaledMail dashboard contains valuable information, including setup video tutorials, sending limit recommendations, warm-up schedules, and best practices.

Finding Helpful Resources: The ScaledMail Guide

 section lists all the sending domains currently active under your ScaledMail subscriptions. You can see their status and potentially associated mailbox counts here.

Navigating Your Dashboard: The "Domains" Section

This section lists all individual mailboxes provisioned under your account. You can typically find the mailbox email address and its corresponding password here, which are needed for manual sequencer setup or unified inbox connections.

Navigating Your Dashboard: The "Mailboxes" Section

 section is crucial for managing your account. Here you can:

View your active subscriptions and their renewal dates.

Access the onboarding/setup form for new purchases.

Navigating Your Dashboard: The "Billing" Section

If the left-hand menu or other dashboard elements aren't loading:

If it works in Incognito, clear your browser's cache and cookies for app.scaledmail.com.

If the problem persists, contact support via the chat widget (it usually still works even if the main dashboard doesn't).

Account & Dashboard Management

How to Change Your ScaledMail Account Login Email Address

Finding Helpful Resources: The ScaledMail Guide

Navigating Your Dashboard: The "Domains" Section

Navigating Your Dashboard: The "Mailboxes" Section

Navigating Your Dashboard: The "Billing" Section

Help! My ScaledMail Dashboard Menu is Stuck Loading