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Billing & subscriptions

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Billing & subscriptions

Can I pause my subscription?

Updated Nov 6, 2026

No. ScaledMail cannot pause subscriptions due to ongoing infrastructure costs to keep domains alive.

If you need to stop, cancel the subscription and restart a new one later.

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Do Package Sending Limits (e.g., 94k/month) Include Warm-up?Using Discount CodesCan Agencies Use One Package for Multiple Clients?When Does Cancellation Take Effect?Accidental Purchase or Need a Refund?How to use the custom plan builderHow are the "up to X emails/month" plan limits calculated?How are pre-warmed inboxes billed?Can I get an invoice with my company name or VAT number?Can I downgrade my plan?My invoice shows "Open" or "Failed" — why?I was charged after cancelling my subscriptionHow do I change my payment card?How do I upgrade my plan?Can I pay via ACH or wire transfer?I see duplicate charges on my accountCan I pause my subscription?Can I restart a subscription after cancelling?Can I bulk delete mailboxes from the dashboard?Does ScaledMail have an affiliate program?
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