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Find answers to your questions

 The advertised monthly sending volumes on our pricing page refer only to the capacity for

 Warm-up emails are sent in addition to this volume.

Do Package Sending Limits (e.g., 94k/month) Include Warm-up?

Yes, you can allocate domains/mailboxes from one package to different clients. However, this complicates management, especially cancellations (which require contacting support for partial removal). It also removes some of the diversification benefits derived from spreading around your volume. If a particular domain has a sending issue, you’ll have extra sending capacity with any one of our packages. 

Can Agencies Use One Package for Multiple Clients?

When you initiate a subscription cancellation via the 

 section, it is scheduled to take effect 

at the end of your current paid billing cycle.

 You retain access until that date. The status will usually show "Requested to cancel."

When Does Cancellation Take Effect?

If you have a valid discount code (e.g., from a partnership or promotion), enter it in the designated field during the checkout process 

If a code isn't working, verify its validity and applicability to the specific package.

Contact support if you believe a valid code failed.

If you forgot to apply it, contact support immediately after purchase; we may be able to apply it to future renewals.

Using Discount Codes

If you purchased a package by mistake and 

, contact support immediately. We can typically cancel the order and issue a full refund (allow 5-10 business days for Stripe processing). Refunds for partially used service periods are generally not provided unless there was a service error on our part.

Billing, Packages & Subscriptions

Do Package Sending Limits (e.g., 94k/month) Include Warm-up?

Can Agencies Use One Package for Multiple Clients?

When Does Cancellation Take Effect?

Using Discount Codes

Accidental Purchase or Need a Refund?