Billing & subscriptions
My invoice shows "Open" or "Failed" — why?
Updated Nov 6, 2026
Open means the invoice isn't paid yet, usually because the payment needs 3D Secure approval from your bank: check your banking app. Failed means the card was declined.
If Settings › Billing shows a past-due banner, click Update card, or add or change your card in Settings › Billing › Billing details.
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